Overview of e-commerce product returns % of people who claim to return their online purchases per category in France in 2022 The Covid-19 pandemic has led to a significant increase in online sales. Indeed, in 2022, retail e-commerce sales were estimated to have reached around 5.3 trillion USD$ [1]. One of the first consequences of the increase in online sales is the increase in product returns et la refund requests. Indeed, the average return rate on e-commerce sites is arou
